Privacy Policy for Thrive Therapy Aberdeen
1. Introduction
Welcome to Thrive Therapy Aberdeen. Your privacy is important to us. This policy outlines how personal information is collected, used, and protected when you use our website (thrivetherapyaberdeen.com). By using our website, you agree to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
- Google Analytics: We use Google Analytics to collect anonymised data about how visitors interact with the website. This includes browsing activity such as pages viewed, time spent on pages, and approximate geographic location derived from IP addresses. This helps us monitor website performance and improve user experience.
- Contact Forms and Direct Email: If you contact us via an online form or direct email, we collect the details you provide, including your name, email address, phone number, and any personal message you include.
3. How We Use Your Information
Your details are used solely for genuine, legitimate business purposes:
- Communication: To reply to your enquiries and arrange consultations or therapy sessions.
- Website Improvement: To evaluate site performance, ensuring information is straightforward to find and easy to navigate.
- Professional Care: To deliver person-centred counselling services in accordance with professional ethical standards.
4. Data Sharing and Disclosure
- Analytics Providers: Non-personally identifiable usage statistics are processed through Google Analytics in line with their data privacy terms.
- Third Parties: We do not sell, rent, or trade your personal information to third parties.
- Legal Obligations: Information will only be disclosed if required by law or where there is a serious duty of care concern in accordance with BACP ethical guidelines.
5. Data Security
We take appropriate security measures to safeguard your personal details from unauthorised access, alteration, or disclosure. While no system transmitting data across the internet is entirely immune to risk, we use secure, encrypted protocols to protect your information.
6. Your Rights
Under UK data protection legislation (UK GDPR), you have specific rights concerning your personal data:
- Access: You may request a copy of the personal information held about you.
- Rectification: You can ask us to correct any inaccurate or incomplete details.
- Erasure: You can request that we delete your personal information, subject to statutory or professional record-keeping requirements.
- Opt-Out of Analytics: You can opt out of Google Analytics tracking by installing the official Google Analytics opt-out browser add-on or adjusting your cookie settings.
7. How to Complain
If you have any concerns about how your data is handled, please reach out to us first using the contact details below so we can address your questions promptly.
If you remain dissatisfied, you have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).
8. Contact Details
For any questions regarding this privacy policy or your personal data, please contact:
Alison Mowat
Thrive Therapy Aberdeen
60 Dee Street, Aberdeen, AB11 6DS
Email: alison@thrivetherapyaberdeen.com
Phone: 07710 690089
Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your computer or device when you browse websites. They help sites function smoothly, remember basic user preferences, and provide analytical reporting to website owners.
2. Google Analytics Cookies
We use standard Google Analytics cookies to monitor traffic volume and learn how visitors navigate our pages. The data collected is aggregated and anonymous.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes individual visitors anonymously to calculate site visits and sessions. | 2 years |
| _ga_* | Google Analytics | Used to persist session state and monitor user interactions across pages. | 2 years |
| _gid | Google Analytics | Stores and updates a unique value for each page visited to generate usage statistics. | 24 hours |
| _gat | Google Analytics | Used to throttle request rates and restrict data collection on high-traffic sites. | 1 minute |
3. Managing and Disabling Cookies
You can choose to block, delete, or manage cookies through your web browser settings at any time. Please note that disabling essential cookies may alter how certain elements of the website perform.
4. Changes to This Policy
This policy may be reviewed and updated periodically to reflect service or legal adjustments. Any modifications will appear directly on this page.